I gave business to a competitor.
I referred my client to a competitor.
Yes, my offerings were not 100% fitting his needs.
He was convinced but I knew the desired impact will not happen for his specific requirements thru my offerings.
I saw how badly the client wanted the results. I couldn’t help but refer him to a competitor.
He was shocked, he thought I was joking.
But I honestly explained that this is best solution for his “current” requirements.
The results came and I am glad I was right.
I lost one business but gained his confidence for lifetime.
1) Selling and lying are not related or connected. It’s a myth that you must “sugar-coat” to sell.
2) Often salespeople understand the solution to clients problems better than the client himself – at that moment recommending the right solution always go long way.
I don’t believe in competition.
I believe in collaboration and ensuring clients meet their objectives.
Would you agree?
#GrowthMindset #SalesStrategy #CustomerExperience