My employee yelled at me in front of our biggest client.
I was shocked but stayed composed.
After we returned back, I went to his office.
He trembled the moment he saw me walk in.
Before I could say anything, he apologized.
We made peace and moved on.
He later proved to be a very valuable resource to the company.
As a leader, if you initiate empathy,
Employees return it back with loyalty.
